What do the different donor statuses mean?

What do the different donor statuses mean?

Initial Donation Record Statuses:

The following three statuses are initially determined when donor information flows into your 360MatchPro account. 

  1. Waiting for Donor: Donors identified as working for a company with a matching gift program will remain in this status until they interact with the automated emails to indicate they submitted their match request, are ineligible for a match, or until your organization changes the donor’s status. These donors are placed in the Match Eligible automated email stream.
  2. Unknown Employer: Donations initially enter the system as unknown employer when they haven’t indicated where they work and used a personal email (Gmail, Yahoo, etc.) address rather than a work email. These donors are placed in the Unknown Company automated email stream.
  3. Ineligible: Donors we identify from either their email domain or use of the matching gift tools as likely not working for a company which will match a donation to your organization.


Automatic Statuses:

These statuses reflect where your donors are in the matching gift submission process and update automatically in your account based on the activity associated with the donation record.
  1. Waiting For Donor
  2. Unknown Employer
  3. Match Initiated -  Donors who access their matching gift forms through the search tool or email.
  4. Match Initiated - Donor Verified - Donors who indicate they submitted their match requests by personally clicking the corresponding button in the automated emails.
  5. Ineligible

Manual Statuses:

These statuses do not update automatically, but can be manually updated to help your organization track where donors are in the matching gift submission process. Click here to learn how to manually update the status of a donation record.

  1. Pending Payment: Updated by the nonprofit when a match has been verified and has been sent to the company for approval and disbursement.
  1. Match Complete: Updated by the nonprofit when the matching gift has been received and the process is complete.

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