Setting Up Your CNAMEs with Network Solutions

Setting Up Your CNAMEs with Network Solutions

When you create your account we default to sending emails from a Double the Donation email address. You can give Double the Donation's 360MatchPro platform permission to send emails on your behalf directly from your email domain by adding a few new records in your DNS. 

  1. Log in to your Network Solutions account.
  2. Click Domains.
  3. Select the domain name you want to change.
  4. Click Advanced Tools for the domain.
  5. Click Manage DNS Settings within the Advanced Tools section.
  6. Click Edit CNAME Records

Editing CNAME Records 
1. In Network Solutions' Host field, enter the Hostname from 360MatchPro: copy only the text before .yourdomain.org (see image below)
  1. For example, if the full Hostname of the 1st record reads in 360MatchPro as "dtd._domainkey.yournonprofit.org" copy only "dtd._domainkey"

2. Paste in the CNAME Should Point To value provided in your 360MatchPro email settings in the Value field
3. Click Save.
4. Repeat for the remaining two CNAME records.


Troubleshooting CNAME Records 
If your DNS records still need to be set up or are still processing, you'll see each record with a CNAME Not Found error displayed for one or all of them.
Please check back 24-48 hours later to see if the changes have propagated. If you still see the CNAME Not Found error, please refer to the troubleshooting tips below.
  1. If there are one or two valid records, but at least one record still invalid, confirm that all three records have been added to the DNS settings.
  2. Ensure CNAMEs were added to the correct domain. (If the from address in 360MatchPro is matchinggifts@catrescueclub.org, ensue CNAMEs weren’t accidentally added to the catrescueclub.com domain). 
  3. Ensure the CNAME records do not include typos- CNAME records should be copied and pasted directly from 360MatchPro to ensure best results. Hand-typing records from a screenshot can lead to accidentally entering the wrong value. Double check for extra spaces or punctuation on the records.
  4. Refer to instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain includes (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).
If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.



If these scenarios do not apply to your CNAME records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.




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