Setting Up Your CNAMEs with MediaTemple

Setting Up Your CNAMEs with MediaTemple

When you create your account we default to sending emails from a Double the Donation email address. You can give Double the Donation's 360MatchPro platform permission to send emails on your behalf directly from your email domain by adding a few new records in your DNS. 

In Media Temple, you can either add zone files to your domain registration, or add them to your server. This article lists the steps to access either option. 

Add zone files to domain registration

Even if your domain is not attached to a server, you can still add DNS zone files to it.

2. Click on the blue ADMIN button associated to your domain registration.


3. Under DNS & ZONE FILES, click Add a Zone File.



4. Select your domain registration service.



5. Then select CONTINUE.




6. You can now navigate back to DNS & ZONE FILES and will be able to edit your zone files.



7. Click on Add row, then enter the following information for your first CNAME:
  1. Name: enter the Hostname provided in your 360MatchPro email settings
  2. Type: select CNAME from the drop-down;
  3. Data: enter the "Should Point To" value provided in 360MatchPro 

8. Click Save Changes, then repeat the process until all three CNAME records from 360MatchPro have been saved.

CNAMEs can take 48 hours to propagate. That means after you complete the above steps, you'll likely need to wait 24-48 hours before you log back into your 360MatchPro account and can successfully click on the "Validate Domain" button."

Add zone files to your server

When adding a domain or subdomain to your server, you will be prompted with the option to add a zone file during that process. However, if you find the need to add zone files after a domain has already been added to a server, you may follow the instructions below:

  1. Sign into the Account Center.

  2. Click the domain you want to edit.


3. Under DNS & ZONE FILES, click Create Zone File.



4. Select your server.



5. The select CONTINUE.



6. You can now navigate back to DNS & ZONE FILES and will be able to edit your zone files.



7. Click on Add row, then enter the following information for your first CNAME:
  1. Name: enter the Hostname provided in your 360MatchPro email settings
  2. Type: select CNAME from the drop-down;
  3. Data: enter the "Should Point To" value provided in 360MatchPro 

8. Click Save Changes, then repeat the process until all three CNAME records from 360MatchPro have been saved.

CNAMEs can take 48 hours to propagate. That means after you complete the above steps, you'll likely need to wait 24-48 hours before you log back into your 360MatchPro account and can successfully click on the "Validate Domain" button."

Troubleshooting CNAME records 

If your DNS records still need to be set up or are still processing, you'll see each record with a CNAME Not Found error displayed for one or all of them. Please check back 24-48 hours later to see if the changes have propagated. If you still see the CNAME Not Found error, please refer to the troubleshooting tips below.

  • If there are one or two valid records, but at least one record still invalid, confirm that all three records have been added to the DNS settings.

  • Ensure CNAMEs were added to the correct domain. (If the from address in 360MatchPro is matchinggifts@catrescueclub.org, ensue CNAMEs weren’t accidentally added to the catrescueclub.com domain). 

  • Ensure the CNAME records do not include typos- CNAME records should be copied and pasted directly from 360MatchPro to ensure best results. Hand-typing records from a screenshot can lead to accidentally entering the wrong value. Double check for extra spaces or punctuation on the records.

  • Refer to instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain includes (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).

  • If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.



If these scenarios do not apply to your CNAME records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.

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