How to add a CNAME to your GoDaddy hosted domain

How to add a CNAME to your GoDaddy hosted domain

When your account is created, we default to sending emails from a Double the Donation email address. You can give Double the Donation's 360MatchPro platform permission to send emails on your behalf by adding a few new records in your DNS.

1. Log in to your GoDaddy Domain Control Center.
2. Select your domain to access the Domain Settings page.
3, Under Additional Settings, select Manage DNS.
4. Select Add under the records table.
5. Under Type, select CNAME.
6.Enter the details for your CNAME record:
  1. Host: Navigate to the "Host" field from your 360MatchPro Account. Copy only the text before .yourdomain.org. See the box in the picture below. 
  2. Points to: Paste the information found under "Should Point To" from your 360MatchPro Account
A recent change with how GoDaddy handles new DNS record values automatically adds your domain, resulting in a CNAME entry with too much information (for example, em123.yourdomain.com.yourdomain.com) and failure to authenticate the domain .
Below is an example of the CNAME values under the HOST column as they are displayed and how you will need to enter them into your GoDaddy DNS (Entries made in the VALUE/POINTS TO field do not need to be changed):
Type
CNAME           YOU ENTER HOST/NAME within GoDaddy AS:  dtd._domainkey 
CNAME           YOU ENTER HOST/NAME within GoDaddy AS:  dtdsendgrid
CNAME           YOU ENTER HOST/NAME within GoDaddy AS:  dtd2._domainkey



7. Select Save, then repeat the process for the remaining two CNAME records from 360MatchPro until all 3 records are added & saved.

DNS changes can take 48 hours to propagate. That means after you complete the above steps, you might need to wait up to 24-48 hours before you can log into 360MatchPro and successfully click on the "Validate Domain" button.

For additional information, visit the GoDaddy help guide here.

Troubleshooting CNAME records 

If your DNS records still need to be set up or are still processing, you'll see each record with a CNAME Not Found error displayed for one or all of them. Please check back 24-48 hours later to see if the changes have propagated. If you still see the CNAME Not Found error, please refer to the troubleshooting tips below.

  • If there are one or two valid records, but at least one record still invalid, confirm that all three records have been added to the DNS settings.

  • Ensure CNAMEs were added to the correct domain. (If the from address in 360MatchPro is matchinggifts@catrescueclub.org, ensue CNAMEs weren’t accidentally added to the catrescueclub.com domain). 

  • Ensure the CNAME records do not include typos- CNAME records should be copied and pasted directly from 360MatchPro to ensure best results. Hand-typing records from a screenshot can lead to accidentally entering the wrong value. Double check for extra spaces or punctuation on the records.

  • Refer to instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain includes (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).

  • If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.



If these scenarios do not apply to your CNAME records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.


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