How do we cancel our subscription to Double the Donation's service?
We're sorry to hear you want to cancel your subscription. We almost always hear that organizations see a really positive Return on Investment from utilizing our service.
But if you'd like to cancel your subscription to Double the Donation's service, our support team can assist with that.
To cancel your account, please submit a support ticket with the following pieces of information:
The Username or Primary Email Address listed on the account so we can locate your account in our systems.
A message stating "I want to close my Double the Donation account"
The reason for requesting to cancel (our support team would love to see if there's anything we can do to help you better utilize our matching gift tools).
What is the cancellation / refund policy?
You can learn more about Double the Donation's cancellation and refund policy by contacting our support team at email@example.com.
Does Double the Donation offer the Legacy Plan?
As of October 2021, no new subscriptions are available for the Legacy Plan (previously "Premium Plan"). We recommend all nonprofits interested in increasing their matching gift revenue consider 360MatchPro, which includes the matching gift plugin ...
What are Double the Donation's Terms of Service?
You can learn more about Double the Donation's Terms of Service by visiting our terms of service page at https://doublethedonation.com/terms-of-service/.
How can I log into my organization's Double the Donation account?
You can log in to your Double the Donation account by going to https://doublethedonation.com/members/login. The login screen will ask for your username and password.
What is the Small Nonprofit Plan?
The Small Nonprofit Plan is designed for 501(c)(3) organizations who meet the following criteria: Raising more than $100,000 in individual contributions annually. Raising less than $1,000,000 in individual contributions annually. Raising less than ...