How do we cancel our subscription to Double the Donation's service?

How do we cancel our subscription to Double the Donation's service?

We're sorry to hear you want to cancel your subscription. We almost always hear that organizations see a really positive Return on Investment from utilizing our service.

But if you'd like to cancel your subscription to Double the Donation's service, our support team can assist with that.

To cancel your account, please submit a support ticket with the following pieces of information:
  1. The Username or Primary Email Address listed on the account so we can locate your account in our systems.
  2. A message stating "I want to close my Double the Donation account"
  3. The reason for requesting to cancel (our support team would love to see if there's anything we can do to help you better utilize our matching gift tools).
You can submit a support ticket by going to https://support.doublethedonation.com/portal/newticket.
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