This article provides an overview of the email blocklist functionality and what happens when a donor unsubscribes from the matching gift communication.
Training Video: Blocklist Management
Blocklist Management Overview
Within your Double the Donation Matching account, navigate to "Blocklist Management," which can be found under "Settings." The blocklist represents email addresses and phone numbers that will not be contacted by Double the Donation. If you would like to prevent a donor from receiving emails from Double the Donation, you can add their email address to the blocklist.

To do so, navigate to the Blocklist Management tab. Navigate to "Email Blocklist" or "Phone Blocklist" and select "Add Entries" (shown in the image above). If you'd like to add more than one entry, put each entry on a new line separate them with commas, or import a CSV of email/phone records. For an even quicker single donor unsubscribe option, search for the email address in the Donations table, select the hyperlinked email address in the Email column, and select the "Unsubscribe Donor" from the bottom of the popup modal that appears.
Read more about adding records to the blocklist here.
The Notes column indicates how an entry was added to the blocklist. It can take the following values:
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Donor has no matching gift opportunity - blocklisted for X more days: The donor is not eligible (the donor has identified this in the matching gift emails) and therefore their email is blocklisted for X days. Our recommendation is 180 days and the default is saved as this. To learn more about how long donors are added to the blocklist, view this article.
- Donor has no matching gift opportunity: The donor is not eligible and is permanently blocklisted. This typically occurs when donors indicate that they are retired.
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Donor unsubscribed from emails: For email addresses, the donor pressed the "unsubscribe" link in the matching gift email; this donor's email is permanently blocklisted.
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Donor marked as spam: The donor marked the email as spam; this donor's email is permanently blocklisted.
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Email address bounced: The email bounced and was not deliverable; this donor's email is permanently blocklisted.
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Blocklisted by an admin user: When you manually add an email address to the blocklist; this donor is permanently blocklisted.
- Double the Donation user manually unsubscribed donor: A Double the Donation admin manually unsubscribed a donor from the Donations table or the donor was blocklisted in bulk via a CSV import. To learn more about blocklisting donors in bulk, view this article.
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Imported from CRM: For customers that have a direct CRM integration with Double the Donation Matching; they are permanently blocklisted.
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Blocklisted via an API call: The add_phone_blocklist or add_email_blocklist Double the Donation REST endpoints were used; this donor is permanently blocklisted.
Frequently Asked Questions
