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Getting Started: Email Blocklist and Unsubscribes

This article explains how unsubscribing works in Double the Donation’s automated outreach and how your team can manage donor and volunteer unsubscribes.

Blocklist Management Overview

How to Unsubscribe or Add a Donor to the Blocklist Through the Supporter Profile

The Notes Column in Blocklist Management

Unsubscribing Volunteers via Send Emails in Bulk (Volunteering Module)

FAQs


Blocklist Management Overview

The blocklist prevents donors or volunteers from receiving automated emails.
You can block an email address, phone number, or domain at any time.

To access blocklist settings:

  1. Log in to your Double the Donation account.

  2. Navigate to:

    • Matching module → Settings → Blocklist Management, or

    • Volunteering module → Settings → Blocklist Management

  3. Select Email Blocklist or Phone Blocklist.

  4. Click Add Entries.

  5. Add:

    • A specific email (e.g., foundation@example.org)

    • An entire domain (e.g., @foundation.org)

    • Multiple entries separated by commas

    • A CSV upload for bulk blocklisting

Once added, these addresses will be permanently blocklisted and will not receive any Double the Donation emails.

 

Read more about adding records to the blocklist here.  

How to Unsubscribe or Add a Donor to the Blocklist Through the Supporter Profile

You can unsubscribe a donor or volunteer directly from their record.

  1. Navigate to:

    • Matching → Donations tab, or

    • Volunteering → Registrations tab

  2. Click on the email address of the donor you wish to contact. The email will be highlighted in blue.

  3. A Supporter Profile window will appear with an Emails section. From there, you can either Add to Blocklist or Remove from Blocklist.



  4. After selecting the option, the change will be applied, and the donor will be added or removed from the blocklist accordingly.

Unsubscribing Volunteers via Send Emails in Bulk (Volunteering Module)

You can now unsubscribe volunteers directly from the Registrations tab, with new options for 180-day or permanent unsubscribes.

How to Unsubscribe Volunteers in Bulk

  1. Go to Volunteering → Registrations tab.

  2. Select one or multiple volunteers.

  3. Click Send Bulk Email.

     

  4. Select Unsubscribe Volunteers.

     

  5. Choose:

    • Unsubscribe for 180 days, or

    • Permanently unsubscribe

After confirming, volunteers are added to the blocklist accordingly.

The Notes Column in Blocklist Management

The Notes column shows how each entry was added to the blocklist. This helps you quickly identify whether the blocklisting is temporary or permanent.

 

Notes column values include:

  • Donor has no matching gift opportunity – blocklisted for X more days

    • The donor is not eligible and is temporarily blocklisted. Default: 180 days.

    • To learn more about how long donors are added to the blocklist, view this article. 

    • Example: A donor self-identifies in a matching gift email as ineligible.

  • Donor has no matching gift opportunity

    • The donor is permanently blocklisted.

    • Typically occurs when donors indicate they are retired.

  • Donor unsubscribed from emails

    • The donor clicked “unsubscribe” in an email.

    • Result: Permanent blocklist.

  • Donor marked as spam

    • The donor marked your email as spam.

    • Result: Permanent blocklist.

  • Email address bounced

    • The email could not be delivered.

    • Result: Permanent blocklist.

  • Blocklisted by an admin user

    • You manually added the donor to the blocklist.

    • Result: Permanent blocklist.

  • Double the Donation user manually unsubscribed donor

    • An admin unsubscribed the donor in the Donations Table, or a CSV import was used.

    • Result: Permanent blocklist.

  • Imported from CRM

    • Donor was blocklisted automatically via your CRM integration.

    • Result: Permanent blocklist.

  • Blocklisted via an API call

    • Blocklist applied through the Double the Donation REST API (add_email_blocklist or add_phone_blocklist).

    • Result: Permanent blocklist.


FAQs

Q: What happens when I add a donor to the blocklist?

A: That record will be permanently blocklisted and will no longer receive any Double the Donation emails.

 

Q: Double the Donation automatically blocklists email addresses for six months if the donor is determined to be not eligible for a matching gift. What happens if the donor presses the "unsubscribe" link in their email after Double the Donation blocklisted the address temporarily?

A: The email address will be blocklisted permanently.

 

Q: Suppose an email address is added to the blocklist. What happens if that same email address is added to the blocklist again in the future?

A: Double the Donation trims leading/trailing spaces and lowercases the email to check for duplicates. If already blocklisted, the timestamp (Date Added column) will be updated, and the source (Notes column) will refresh.

 

Q: What happens if an email hard bounces or gets marked as Spam?

A: If an email hard bounces or is marked as Spam, the system automatically moves that email to the blocklist. Future donation records tied to that address will be flagged with a B (Blocklisted) icon, and no further emails will be sent.

 

Read more about Bounce Back here.

 

Q: Can I delete entries from the blocklist?

A: Yes. Go to Blocklist Management, select the record(s), and click Delete or use Bulk Add/Remove → Remove Records from Blocklist.

 

Q: Can I download all the records in the blocklist?

A: Yes. Select "Download" from the Email Blocklist or Phone Blocklist, and a CSV file will download in your browser.