Q: Why are my donation records not flowing into 360MatchPro?
A: First, check to see if your organization uses a custom thank you page URL. If you do, you must enable this aspect of the integration for donation records to flow into 360MatchPro. If the problem persists, reach out to your client success specialist at Double the Donation.
Q: I don’t have a 360MatchPro account. How do I get one?
Q: Where can I embed Double the Donation's matching gift search plugin?
A: We recommend that you incorporate Double the Donation's matching gift search tool across your broader fundraising. To install the search tool anywhere on your website, simply copy and paste the Embed Code from your 360MatchPro portal.
We recommend that you create a dedicated matching gift page where you can explain what matching gift programs are and provide donors with a chance to look up their employer's program forms, guidelines, and instructions. This page can be used as a resource to be included in emails, newsletters, and direct messages.
Take a look at an example from the Cat Rescue Club: