Will Double the Donation's software be available?
Yes! Double the Donation's availability is consistently above 99.99%. Any customer data is 100% backed up to multiple online replicas with additional snapshots and other backups.
Double the Donation backs up its database data every hour to multiple sources via encrypted channels. We regularly test backups on a spare server to ensure that our backups work, and that they can be quickly restored when necessary.
What if something isn't working as expected?
Your matching gift pages, usage of our search tools, and 360MatchPro automation and outreach are as critical to us as they are to you. If there’s ever a customer-impacting situation please email firstname.lastname@example.org
with the subject line starting with "URGENT" and we'll route it appropriately.
How clients are affected if our services goes down
We design our code so that when adding our plugin to your forms, they continue to work even if our plugin is not functioning. For example, if you put our streamlined search on your donation form, the matching gift input form field will fall-back to a standard form field if our plugin can't be loaded. That way, donations will still be processed, just without matching gift information.
Our dedicated matching gift plugin will simply show an empty space if it cannot be loaded.
Emails to donors are not sent when our services are down, but are queued to be immediately sent when service resumes.
Does Double the Donation monitor its systems and software?
Yes! Our operations teams monitor software and application behavior 24x7x365 using industry-recognized solutions with multiple notification systems in place, including services like Uptime Monitor and Sentry.io. We have multiple personnel able to respond to downtime and restore services.