Credit Card Getting Declined
This article explains what to do if your credit card is getting declined when you attempt to pay for your subscription.
When a Stored Card Is Declined
When Adding a Card on File
If you encounter an error while adding a new credit card:
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Include a phone number where we can reach you.
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A team member will investigate the error and contact you by email or phone to help resolve the issue.
When a Stored Card Is Declined
If your card on file is declined during a scheduled billing date:
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We will attempt to charge the card up to 4 more times within 2 weeks.
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You will receive an email notification each time informing you of the outstanding invoice.
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To fix the issue:
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Log into your account: Double the Donation Login
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Go to Billing → Credit Card on File
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Update your payment information
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For additional assistance, email support@doublethedonation.com with details about your billing issue.