This article explains how nonprofits are notified when a donor submits a matching gift request, depending on the company’s matching gift process.
Overview
Each company sets its own process for handling matching gift submissions and notifications. While the exact method can vary, most companies follow one of two main paths:
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Electronic Submission
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Paper Form Submission
1. Notifications for Electronically Submitted Matching Gifts
When a donor submits a matching gift request electronically (via an online submission form), the request enters the company’s standard processing system.
How the Notification Works
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Company Submission:
The donor completes an electronic matching gift form through their employer’s matching gift portal. -
Nonprofit Notification:
The company will then notify the nonprofit that a matching gift request has been submitted and requires verification. -
Notification Methods:
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Email Notification: If your nonprofit has created an online account with the company, notifications are typically sent via email.
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Mail Notification: If no account exists, some companies may send a physical letter to your organization requesting verification.
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Once the nonprofit verifies the donation, the company proceeds to process the match.
Note: Many electronic matching gift portals that donors access via Double the Donation’s platform are linked directly to the company’s systems, ensuring a faster and more efficient submission and notification process.
2. Notifications for Paper Form Submissions
When a donor fills out a paper matching gift form, the notification process involves more manual steps.
How the Notification Works
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Donor Submission:
The donor completes the paper form and mails it to your organization. -
Nonprofit Verification:
Your nonprofit verifies that the donation was received and that it meets the company’s eligibility criteria. -
Return to Company:
The nonprofit signs the form and mails it to the company for final processing and disbursement.
This process can take longer than electronic submissions but remains a common practice for companies that do not use online portals.