Billing
Credit Card Getting Declined
Adding Card on File and Card Declined/Error If the credit card you want to put on file is getting declined and/or there is an error with putting your card on file please contact us by emailing us at support@doublethedonation.com. Please include a ...
Switching to Receiving Invoices
If your organization would like to move from being automatically billed to receiving an invoice for your annual subscription, you can do so by emailing our support team at support@doublethedonation.com. We'll remove your credit card on file, switch ...
Our organization requires a W-9 for payment? How do we contact Double the Donation for that information or obtain a copy of your W-9?
We're more than happy to provide additional information to help expedite the billing process. If your organization requires a W-9 there are a couple ways to obtain the most recent copy: On your invoice there should be a link to the W-9 which you can ...
What is Double the Donation's address which should be used for mailing a check for your Double the Donation subscription?
If you're paying your Double the Donation subscription fee by check, please use the following address: Impact Ventures Attn: Payment Processing 931 Monroe Dr NE STE A102 #332 Atlanta, GA 30308 Please include a copy of your invoice or the invoice ...
When will I receive a billing receipt for my payment for Double the Donation's subscription?
Double the Donation issues receipts (invoices marked as paid) at the time a subscription payment is made. Receipts will automatically be issued to the primary email address on file as well as all secondary email address which have been added to a ...
How do I change the primary point of contact for our organization's Double the Donation subscription?
If you created a Double the Donation account and you would like to switch the primary point point of contact, please submit a support ticket with as much of the following information as possible: Your email address that you used when you created your ...
How do we cancel our subscription to Double the Donation's service?
We're sorry to hear you want to cancel your subscription. Organizations using our tools regularly report a positive return on their investment! That's because 360MatchPro by Double the Donation helps organizations capture more of the $4-7 billion ...
How do we update the credit or debit card that's being used for our account?
You can easily update the credit card or debit card used for your Double the Donation subscription from within your Double the Donation account management portal. Please follow the below steps: Log into your Double the Donation account ...
The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?
Double the Donation's team is able to assist you in ensuring the right charge goes onto the right credit card. If the charge has already been processed, please follow the below steps: Log into your Double the Donation account ...
How is billing handled for subsequent years?
To ensure an uninterrupted experience for your organization and your donors your Double the Donation account will automatically renew at the end of your initial and subsequent subscription periods. Our systems will notify you by email multiple times ...
Is our credit card information safe and secure?
We work with one of the largest online service providers in the United States to provide you with the best security possible. Online credit card payments are processed through Stripe, one of the leading online payment providers to ensure your ...
What should I do if our organization's credit card is declined or there is an error while signing up?
First off, we apologize if you experience any problems while trying to get set up with Double the Donation's service. If your credit card is declined or rejected for any reason or you're encountering an error while trying to register for Double the ...
Can we pay by check?
Yes your organization can pay by check but all accounts must initially be set up online using a credit card. If you'd like to use a check please first sign up for Double the Donation's service online and then email support@doublethedonation.com. ...
What payment options does Double the Donation accept?
The easiest and fastest way to get your organization’s site up and running is to utilize our online payment processing. When you create your account, you’ll be prompted to enter your credit card information. We accept all major credit cards ...
What is the cancellation / refund policy?
You can learn more about Double the Donation's cancellation and refund policy by contacting our support team at support@doublethedonation.com.
How will you bill me?
You can pay by credit card online. All of our plans are billed upfront for either one or two years. To ensure uninterrupted access for your nonprofit and your nonprofit’s donors, all accounts are recurring subscriptions that renew automatically. We ...