Can I / how do I upgrade my subscription from the Legacy Plan to 360MatchPro?
We can help you upgrade your subscription from the Legacy Plan (previously the "Premium Plan") to 360MatchPro.
To upgrade your subscription from the Legacy Plan to 360MatchPro, please submit a support ticket with the following information:
- The username or primary email address on file (if you don't have this please provide your nonprofit's name)
- A request stating "Please upgrade my account from the Legacy Plan to 360MatchPro"
- Indicate that you understand there will be a prorated charge to upgrade
We'll then process then follow up with you via email and connect you with an Account Executive.
We want to upgrade our account or change the plan we're on. How does that work?
You can upgrade your account by following the below steps: Email firstname.lastname@example.org and indicate that you'd like to upgrade your account. An account executive will be in touch with you to provide pricing for 360MatchPro.
Does Double the Donation offer the Legacy Plan?
As of October 2021, no new subscriptions are available for the Legacy Plan (previously "Premium Plan"). We recommend all nonprofits interested in increasing their matching gift revenue consider 360MatchPro, which includes the matching gift plugin ...
What is the Small Nonprofit Plan?
The Small Nonprofit Plan is designed for 501(c)(3) organizations who meet the following criteria: Raising more than $100,000 in individual contributions annually. Raising less than $1,000,000 in individual contributions annually. Raising less than ...
Getting Started: Billing Overview
Billing You can find basic information about your organization's billing plan and update your billing information within the Billing tab. Within the Billing tab, you'll see listed the name of your Double the Donation plan, your next billing date, ...
When will I receive a billing receipt for my payment for Double the Donation's subscription?
Double the Donation issues receipts (invoices marked as paid) at the time a subscription payment is made. Receipts will automatically be issued to the primary email address on file as well as all secondary email address which have been added to a ...