Setting Up Your CNAME with BlueHost

Setting Up Your CNAME with BlueHost

When you create your account we default to sending emails from a Double the Donation email address. You can give Double the Donation's 360MatchPro platform permission to send emails on your behalf by adding a few new records in your DNS.

Adding CNAME records to your BlueHost hosted domain:

1. Log in to your BlueHost account

2. Navigate to the DNS Zone editor:
- Legacy: Select the DNS Zone Editor icon in the Domains section.
- Rock: Click the Domains tab from the side navigation menu, then select the Zone Editor option.

3. Scroll down until you see the Add DNS Record section. Fill in the form fields as follows using the information provided in your 360MatchPro account in Settings ----> Email settings.:
  1. For Host, copy and paste the Host record from your 360MatchPro 
  2.  Select CNAME from the Type dropdown
  3. For Points To, paste in the value under "Should Point To" in your 360MatchPro

 
6. Click the Add Record button, then repeat for remaining two CNAME records. 

If you get an error adding your CNAME, there may be an A Record set up for your subdomain (sometimes, setting up a new subdomain will automatically create an A Record in BlueHost). To solve this, just delete the A Record from the DNS Zone Editor, then add your CNAME.

DNS changes can take 48 hours to propagate. That means after you complete the above steps, you might need to wait up to 24-48 hours before you can log into 360MatchPro and successfully click on the "Validate Domain" button.


Troubleshooting CNAME records 

If your DNS records still need to be set up or are still processing, you'll see each record with a CNAME Not Found error displayed for one or all of them. Please check back 24-48 hours later to see if the changes have propagated. If you still see the CNAME Not Found error, please refer to the troubleshooting tips below.

  • If there are one or two valid records, but at least one record still invalid, confirm that all three records have been added to the DNS settings.

  • Ensure CNAMEs were added to the correct domain. (If the from address in 360MatchPro is matchinggifts@catrescueclub.org, ensue CNAMEs weren’t accidentally added to the catrescueclub.com domain). 

  • Ensure the CNAME records do not include typos- CNAME records should be copied and pasted directly from 360MatchPro to ensure best results. Hand-typing records from a screenshot can lead to accidentally entering the wrong value. Double check for extra spaces or punctuation on the records.

  • Refer to instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain includes (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).

  • If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.



If these scenarios do not apply to your CNAME records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.



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