Is there a cost for technical support?

Is there a cost for technical support?

No, Double the Donation does not charge for technical support. The entire setup process is designed to be self-service, so please go through the online setup process first, but if you run into technical problems you can email us at support@doublethedonation.com.

    • Related Articles

    • Is support included in the pricing?

      Yes, Double the Donation's goal is to ensure organizations are able to get either our hosted matching gift page up and running or our plugin embedded on their websites in a timely manner.  If after going through the online setup process, which is a ...
    • Does Double the Donation charge a setup fee?

      No, Double the Donation does not charge a setup fee. All accounts can be created and set up entirely online through our website. Double the Donation is a subscription based service which has a flat annual fee with no additional setup costs and no ...
    • How much does Double the Donation cost?

      Double the Donation is available for organizations of all sizes. Take a look at our pricing page for the most up-to-date pricing information.
    • How do we receive technical support?

      Your Double the Donation Account Executive and Client Success team members will explain the technical support resources available to you as you navigate the onboarding process. Here are a few resources that are also available to you: Your ...
    • Does Double the Donation take a percentage of matching gifts received by our organization?

      No, Double the Donation does not take a percentage of the matching gift revenue which your organizations brings in.  Double the Donation is a subscription based service which has a flat annual fee with no additional setup costs and no additional ...