How to add CNAME records to CloudFlare

How to add CNAME records to CloudFlare

How to add CNAME records to CloudFlare

When your 360MatchPro account is created, we default to sending emails from a Double the Donation email address. You can give Double the Donation's 360MatchPro platform permission to send emails on your behalf by adding a few new records in your DNS.

  1. Log in to your Cloudflare account using this link.

  2. Click “Select Website” in the navigation bar.



      3. Select the domain you'll use to send emails via 360MatchPro at the top of the page. 
      4. Click the “DNS” tab.


      5. In the DNS Records section, fill in the fields for your first of the three Double the Donation CNAME records: 
    • In the Type field, select CNAME.

    • In the Name field, enter the Hostname from 360MatchPro. 

    • In the Target field, enter the “Should Point To” from 360MatchPro.

    • In the TTL field, select Auto. 

    • Click the Cloudflare cloud and arrow icon to deactivate that Cloudflare CDN.

      6. Click Save. Then repeat the process above in step 5 for the other remaining Double the Donation CNAME records.  

      7. Return to your 360MatchPro email settings to click the “Validate Domain” button 24-48 hours later. 

CNAMEs can take 48 hours to propagate. That means after you complete the above steps, you may need to wait 24-48 hours before you log back into your 360MatchPro account and can successfully click on the "Validate Domain" button.

Troubleshooting CNAME records 

If your DNS records still need to be set up or are still processing, you'll see each record with a CNAME Not Found error displayed for one or all of them. Please check back 24-48 hours later to see if the changes have propagated. If you still see the CNAME Not Found error, please refer to the troubleshooting tips below.

  • If there are one or two valid records, but at least one record still invalid, confirm that all three records have been added to the DNS settings.

  • Ensure CNAMEs were added to the correct domain. (If the from address in 360MatchPro is matchinggifts@catrescueclub.org, ensue CNAMEs weren’t accidentally added to the catrescueclub.com domain). 

  • Ensure the CNAME records do not include typos- CNAME records should be copied and pasted directly from 360MatchPro to ensure best results. Hand-typing records from a screenshot can lead to accidentally entering the wrong value. Double check for extra spaces or punctuation on the records.

  • Refer to instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain includes (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).

  • If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.



If these scenarios do not apply to your CNAME records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.


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