How is billing handled for subsequent years?

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• How will you bill me?

  You can pay by credit card online. All of our plans are billed upfront for either one or two years. To ensure uninterrupted access for your nonprofit and your nonprofit’s donors, all accounts are recurring subscriptions that renew automatically. We ...

• Getting Started: Billing Overview

  Billing You can find basic information about your organization's billing plan and update your billing information within the Billing tab.  Within the Billing tab, you'll see listed the name of your Double the Donation plan, your next billing date, ...

• When will I receive a billing receipt for my payment for Double the Donation's subscription?

  Double the Donation issues receipts (invoices marked as paid) at the time a subscription payment is made. Receipts will automatically be issued to the primary email address on file as well as all secondary email address which have been added to a ...

• What sort of notification does a nonprofit receive when a matching gift is submitted?

  It's important to remember that each company establishes its own matching gift process. But in general there are two different paths for donors that most companies follow: A donor submits their matching gift request electronically A donor fills out ...

• The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?

  Double the Donation's team is able to assist you in ensuring the right charge goes onto the right credit card.  If the charge has already been processed, please follow the below steps: Log into your Double the Donation account ...