How is billing handled for subsequent years?
To ensure an uninterrupted experience for your organization and your donors your Double the Donation account will automatically renew at the end of your initial and subsequent subscription periods.
Our systems will notify you by email multiple times prior to the renewal date and provide you with the option to opt out of the renewal.
At the renewal date our systems will automatically attempt to charge your credit card on file and issue a receipt via email upon payment. To update your card information please login to your Double the Donation account management portal.
If you'd rather receive an invoice with an option to pay online or by check for future renewals please contact us and we'll be happy to help.
How will you bill me?
You can pay by credit card online. All of our plans are billed upfront for either one or two years. To ensure uninterrupted access for your nonprofit and your nonprofit’s donors, all accounts are recurring subscriptions that renew automatically. We ...
Getting Started: Billing Overview
Billing You can find basic information about your organization's billing plan and update your billing information within the Billing tab. Within the Billing tab, you'll see listed the name of your Double the Donation plan and your next billing date. ...
When will I receive a billing receipt for my payment for Double the Donation's subscription?
Double the Donation issues receipts (invoices marked as paid) at the time a subscription payment is made. Receipts will automatically be issued to the primary email address on file as well as all secondary email address which have been added to a ...
Customize Email Appearance
Email Appearance Within Email Customization --> Appearance, you have the ability to customize the appearance of emails. You'll be able to customize the following items within your account: Your organization's logo Header image Email Theme Primary ...
What sort of notification does a nonprofit receive when a matching gift is submitted?
It's important to remember that each company establishes its own matching gift process. But in general there are two different paths for donors that most companies follow: A donor submits their matching gift request electronically A donor fills out ...